After the Deal: Redesigning Agreement Management
Once users negotiated their debts, they hit a second wall: an agreements listing so disorganized they couldn't find what they'd just signed. I restructured the information architecture and replaced a rigid codebase with a flexible system built for clarity. Result: 50% fewer crashes, measurable reduction in agreement breakage.
When People Can't Recognize Their Own Debts
Through data analysis, user research, and cross-team collaboration, I identified why many users didn't recognize debts from securitization companies. The insights led to interface changes and content improvements that reduced related complaints by 59% and improved conversion by ~18%.